Protection from crimes such as murder and kidnapping, as well as health risks posed by strangers, hotel employees, vermin, food poisoning, and so on. Staff: providing lockers, insurance, health plans, provident funds, and so on. Security systems: including alarm monitoring, surveillance cameras, card access devices, and guard patrols.
The importance of security cannot be overemphasized. Hotel guests need to feel secure when staying at a hotel. This feeling of security includes protection from physical harm as well as risk of loss or damage to property. There are two aspects to this protection: personal and physical. Personal security involves protecting guests from violence, theft, and other crimes, while physical security protects their valuables (such as cash, jewelry, and laptops) from being stolen or damaged.
Personal security is provided by hotel staff members who should be able to recognize potential danger signs such as violent behavior, suicidal thoughts, or threatening comments and take appropriate action. Physical security is provided by features such as door locks, room keys with limited access, and surveillance cameras. These features are not enough on their own, however; they must be maintained and worked by staff if they are to provide any kind of security for guests.
Physical security measures should not be overlooked in favor of personal security measures.
At all times, ensure the safety and security of guests, staff, visitors, and contractors. Responsible for controlling the hotel's safety and security, fire and life safety, and food hygiene concerns Liaise with all department leaders to ensure that all hotel personnel follow approved security protocols. Ensure that only permitted persons have access to secure areas of the property. Maintain a visible security presence at all times.
Additional information can be found in the Hotel Security Handbook. This guide is available in the Key Control Office or on the Marriott website.
Marriott takes guest privacy seriously. We designed the Guest Privacy Guide so you would know what types of information we collect from our guests, why we collect it, and how we use it.
We want our guests to feel safe and secure when they stay with us, which is why we take all measures necessary to protect their personal information. The handbook includes information on how we gather and use this data, as well as how we keep your data secure. It also details our guest rights regarding their personal information.
Our goal is to provide complete transparency into our privacy practices at all times. To view the current version of the guide, please visit https://www.marriott.com/guestprivacy.
This position requires constant attention to detail and strong organizational skills. He or she must be able to communicate effectively both orally and in writing.
"Guest services" in a hotel are the services, facilities, and assistance that the hotel gives to its guests. Free morning orange juice and newspaper delivery are among the amenities available to guests. Guests may purchase tickets for local shows at the lobby's guest services desk. Some hotels have fitness centers with gymnasiums, saunas, steam rooms, and other facilities for use by their guests.
Guests at luxury hotels can enjoy such extras as dry cleaning, laundry service, babysitting, and transportation services. Many hotels now offer "smart phones" for their guests' use. These are actually personal digital assistants (PDAs) that can be used to send emails, make phone calls, access social networking sites, take notes, play music, and more. Some hotels provide laptops or tablets of their own for their guests to use in their rooms.
Hotel bathrooms were not designed for daily use. They are usually cleaned every few days and often include a shower stall, toilet, washbasin, and hairdryer. Most hotels will provide towels and linens for guests to use. If you need additional bath items, such as soap or shampoo, there should be some in the hotel bathroom. If not, check with a front-desk staff member who can probably get them sent up to you.
The Act holds hoteliers strictly liable for a guest's possessions. After doing so, the judge decided that the hotel owed a duty of care to "take reasonable care to safeguard visitors at the hotel against damage caused by the unlawful activities of third parties."
This means that if a guest leaves their bag in the hotel room and it is stolen from the room, then the hotel must pay for the loss. The judge in this case estimated that this would be about $10,000 worth of items were stolen.
In addition to this, courts have also held that hoteliers have a duty to exercise reasonable care to protect guests from unreasonable risks of harm arising from dangerous conditions on hotel property. For example, if a guest slips and falls in a bathroom, then the hotel has violated its duty of care by not repairing or cleaning up the bathroom after other guests used it first.
These are just some of the many cases where the Act has been applied. There are many others. It is important to remember that while the Act provides broad protection for guests, it also imposes significant responsibilities upon hotels. If a hotel fails to meet its duties, then it can be sued by guests who have been injured due to another party's illegal activity at the hotel.