We are processing your reservation and will send you an email with your eTicket Itinerary and Receipt as it is ready. This treatment normally takes less than an hour, although in exceptional situations it may take more. The next one is: Confirmation Receipt XYXYXY. Here's what that means: Your ticket has been confirmed and we have sent it to the airline for printing. It should arrive within 5 business days from the time you made the booking.
We'll meet at [place] as previously agreed. I'm excited to meet you there. This is a confirmation email for your [Mr. X] appointment on [some day] at [time]. The location map and directions are attached to this email. If you have any questions or need clarification, please do not hesitate to contact me at the numbers listed below. I look forward to meeting you!
Dear Mr. (Guest Name), This email is to confirm your reservation for a single room for three nights with breakfast at the [hotel name] on [5 August 2019]. The check-in date is August 5, 2019, and the check-out date is August 22, 2019. Thank you for choosing the [hotel name].
The [manager/owner name]
Example: Dear Mr. Smith, This email is to confirm your reservation for a single room for three nights with breakfast at the Hotel New York City on August 5, 2019. Thank you for choosing the Hotel New York City.
Call the reservations number provided above and choose option three, followed by options one or two for domestic, Puerto Rico, or overseas travel. You will be transferred to an agent or given a hold time estimate. Press 1 if you need help finding your reservation number.
If you have not made a reservation with them online, you will be asked to provide your name, date of birth, gender, email address, and phone number. Your email may also be checked for previous dealings with the company.
You will then be presented with the opportunity to change your itinerary, amend payments, or add additional passengers. If you want to cancel your trip, press 1. Otherwise, press 2 to be connected to another passenger in need of assistance.
The next available agent will be notified and will come to your aid. It's that simple!
For international flights, there is a limit of five overweight/overlength packages and ten standard size baggage items per person. For domestic flights, there is a limit of fifty-five total pounds (25 kg). All weights must be included in the original shipping box or on the packing slip. Anything over this weight will cost extra.
Guaranteed delivery timeframes of 2 to 3 days between major Canadian and American cities* Delivery confirmation and the option to monitor your things online are also available.
*Certain items may take longer to ship if they are in stock, including heavy items such as furniture or jewelry. In this case, we will inform you by email.
Delivery times vary depending on the city, but on average, orders should arrive within 7-10 business days*. Certain locations within some cities may take up to 20 days to deliver items placed inside high-value storage facilities. Please note that our warehouse is not staffed during weekends or holidays so deliveries do not occur on those days.
*The number of days includes processing time if you select standard shipping method at checkout. For example, if you order Monday through Thursday before 1 p.m., your order should arrive within two business days.
When you choose these choices, customer support staff will react to your questions, but expect generic responses. Meanwhile, owing to the large volume of queries and complaints received by the firm on a daily basis, email responses may take well over 48 hours. DoNotPay can help you avoid lengthy phone lines!
In conclusion, if you have an issue with one of their flights, don't expect a response any faster than those from other airlines. And do check the small print before you book tickets with them!
Refunds. If you booked at least two days before departure, you have up to 24 hours from the moment of purchase to obtain a refund. The 24-hour refund policy applies to all ticket categories, however you must cancel your trip in order to get a refund. (* Reservations made as part of a group block are not eligible for a 24-hour refund. Please see our FAQ's section on how to cancel a reservation made as part of a group block.)
You can also receive a refund if you meet any of these conditions:
Your flight was canceled due to Hurricane Sandy;
You decided within 24 hours of booking that you wanted a full refund; and
You filed a claim with American Airlines within 60 days of filing your request for a refund.
If you fail to meet any of these conditions, you are not eligible for a refund.
American Airlines wants you to have a great experience when you fly with us and we do everything possible to ensure that you are satisfied with your travel experience. If for some reason you aren't happy with your Flight Experience, please contact us immediately at [email protected] or 1-800-433-7300.
Please include your name, flight number, and explanation of why you need a refund. A member of our Customer Service team will review your request and provide an update via email within 48 business hours.
While we usually react within a few days, clients may anticipate at least an acknowledgement and a resolution within 30 days. All customer feedback is read individually and a response is emailed to the consumer.