Furthermore, they undercompensated several passengers who were bumped. Spirit Airlines allegedly mislabeled over 1,000 passengers as "volunteers" in reports to the DOT when they were actually customers who were bumped unwillingly, according to the agency. The practice is known as "bumping guests without compensation."
The investigation was prompted by a complaint filed with the agency in January 2014. It said that between November 2013 and December 2012, Spirit violated safety regulations by failing to provide an operator on 95 flights and denying boarding to some passengers because there wasn't enough room for them all.
"We are deeply sorry for any harm we have caused these individuals," Spirit CEO Ben Allen said in a statement. "We take the health and safety of our guests seriously and have taken action to prevent this from happening again."
Allen said that Spirit has changed its policy so that no passenger will be denied admission or service due to lack of space unless it's an emergency situation. The company also said it has retrained its staff in customer service practices and will be providing additional training to ensure that this kind of incident does not happen again.
However, the investigation found multiple examples where this didn't quite happen. For example, on April 3, 2012, Spirit operated a flight from Philadelphia to Miami with 137 passengers on board.
Frontier, Spirit, and Allegiant, all located in the United States, have yet to experience a deadly accident. Spirit, on the other hand, has maintained an accident-free record while serving an ever-increasing passenger base. Spirit safely served approximately 18 million passengers in 2015 alone, a 25% increase over 2014. They operate out of several airports across the US, including Houston George Bush International Airport.
Spirit's history dates back to December 29, 1972, when it first started operations with just two aircraft and 93 employees. Today, they operate 89 airplanes flying to 14 destinations across the US and Canada.
Did you know that Spirit is the largest carrier at JFK Airport? No wonder they've never experienced a fatal accident! They have the best safety record of any airline operating out of New York City - no other carrier can say that.
Have there been other accidents involving Spirit planes? From 2003 to 2004, three of Spirit's pilots filed lawsuits against the company, claiming that it was negligent for not providing it with sufficient training, equipment, and guidance documents regarding anti-terrorism measures. The suits were settled out of court. In October 2009, Spirit Airlines announced it would replace its current fleet of 50 older-model 737s with 70 new Boeing 767s by 2013. This move was intended to reduce fuel costs and streamline maintenance procedures.
In August 2016, Spirit Airlines reported its first annual profit since 2007.
Spirit Airlines is short on legroom. Spirit has the least amount of legroom of everyone. The airline can sell more tickets per plane than competitors with roughly the same operational expenses by cramming in more people. Even though Spirit's planes are almost full, they still charge low prices because they make up for it by selling lots of tickets.
The industry average price of airfare is about 16% higher than what Spirit charges. That means if you paid the average price of $300 for a ticket, it would cost you $384. But since Spirit sells so many tickets, the total revenue from all their flights is about the same as that of other carriers who charge more.
Spirit uses lower-cost aircraft and oversells its flights to bring in enough money to be profitable. The fact that there are cheaper alternatives means that some people will always be willing to pay less for an equivalent level of service.
The reason why Spirit fares are so low is because they use volume buying power to obtain better deals from manufacturers. By going after travelers with low budgets, Spirit is able to get discounts from airlines, hotel chains, and other travel providers. This allows them to offer such low prices that even people who can't afford a typical fare option can still go on vacation.