If the airline cancels, makes a large schedule change, or drastically delays a flight, you are entitled to a full cash refund, so wait as long as possible before canceling. Unless a new law is established, airlines are not compelled to pay you a refund if you cancel. However, most airlines do want to keep their customers happy and will usually make some type of compensation available.
In addition, if a flight is delayed for more than three hours without notification, the airline should provide food and drink. If the delay is longer than that, or if the delay causes the flight to be cancelled, then they should also reimburse you for any costs such as hotels or meals.
These are just guidelines. What constitutes a "reasonable" delay depends on how far in advance you booked your ticket. If you bought your ticket at the last minute, especially if it was after the airline's published cut-off time, then you might not be able to claim compensation. But even if you book well in advance, there can still be unexpected problems with certain flights that could result in a delay. For example, a technical issue may require an emergency landing which means you'll be stuck on the ground for hours.
Even if the airline claims otherwise, you are entitled to a reimbursement for your canceled flight. And this is also feasible if an airline makes a big change to its timetable. However, there are certain conditions that may affect this right. For example, if you decide to travel on another carrier rather than wait for your original booking to be restored, they have the right to refuse reimbursement.
In addition, if the airline doesn't offer a refund or credit for any other reason, contact the customer service department to make sure you're being treated fairly. Also, find out whether there are any fees involved in seeking reimbursement. Finally, keep in mind that while most airlines allow you to change or reschedule your appointment without charge, this may not be possible with special-offer tickets or discounted fares.
When you book a flight, you are given the option of getting a refund for your trip if you change your mind after allocating resources (such as buying a new book or making a reservation at another restaurant) or because the situation has changed and you want to go in a different direction. However, some carriers don't offer refunds for cancellations. Instead, they provide options such as rebooking your ticket at a later date or exchanging it for an alternative trip.
"If an airline cancels your flight, you have the right receive your money back," Rossman added. If you cancel, they may provide you with a waiver for future travel, but this is not the same as receiving your money back.
If your flight is canceled, you have the legal right to: a complete refund, including alternative flights from the airline that you will not use in the same booking, such as onward or return flights; or a partial refund. There is an other flight available to bring you to your destination. You have the right to request a refund within 24 hours of making the reservation. If you do so within this time frame, we will refund your ticket.
However, if you request a refund after this time frame, we may not be able to re-book you on another flight until later in the future. In this case, you will not receive a refund for your out-of-pocket expenses (such as fees charged by credit card companies). However, we may be able to offer you a voucher valid for a future trip with us as long as you stay with the company.
In some cases, the airline may not be able to provide a refund or voucher for delayed or cancelled flights. For example, if there are no further flights available at the time of cancellation, or if the airline does not offer a refund or discount for late bookings, then there is nothing more that it can do for you.
However, in most cases, airlines will offer a full refund or free replacement ticket if your flight is delayed by more than three hours without notification.
These adjustments or cancellations may occur several weeks before your intended departure date, while some airlines only cancel flights at the last minute (within 48 hours of departure). If you want a refund, you can only get one if the airline takes the first step.
The first thing you need to know is that most airlines require that you cancel your booking with them in order to be eligible for a refund if you need to make changes or can't travel after all. This means that you cannot just switch to another flight without having cancelled originally.
If you have not done so already, please contact the airline to confirm whether or not your trip has been canceled. Often times these announcements are made as a precaution even if there's no actual problem.
If you were given a refund, it usually shows up in your bank account within 10 days. Any charges related to the change/cancel will also show up on your statement from the airline.
If you don't get a refund, look into why not. Perhaps you missed sending off your cancellation notice, or they received confirmation of your new flight date before they could process your request. No matter what the reason, contact the airline to resolve the issue.
Unfortunately, if you missed your flight due to no fault of your own, you will not be reimbursed by your airline. In most cases, you will only receive your money refunded if the airline cancels your journey. If you decide to go ahead with your trip despite missing the initial connection, we recommend that you purchase another ticket so you don't risk being stranded at an international border or airport.
However, there are some exceptions to this rule. For example, if your flight has been delayed for more than three hours without notification, you should consider yourself denied boarding and report the incident to the airline. Otherwise, you could be charged for the extra time spent on the tarmac.
In addition, if you have a medical condition that requires you to use oxygen, you should tell the airline about it when you make your reservation. Some airlines require you to show a doctor's note to prove that you need this type of assistance to fly.
Other situations where you might be denied boarding include if you have a mental illness or cognitive disability, are being detained by law enforcement officers, or are in custody of customs officials. In these cases, the airline would need a letter from your physician confirming that the conditions exist and that you can't travel safely without being accompanied by someone who knows how you feel about flying.
The low-cost carrier says that it has cleared all cash refunds for cancelled flights between March and May and has granted more than EUR750 million in cash refunds, vouchers, and free movements since the end of July. It also vowed to repay "the vast majority" of consumers who booked tickets in June before the end of last month.
However, it is not known exactly how many people have requested refunds or what proportion of requests were approved. Ryanair said it received about one in 10,000 requests for money back during this period.
The company added that it wanted to make sure that its reputation was not damaged by some "bad eggs" who abused the refund system.
Ryanair launched in 1994 and as of December 31, 2017, operated almost 700 daily flights across 100 cities in 34 countries on five continents. The company's main operation is based at Dublin Airport but it has other hubs at London Stansted, London Luton, and Paris Charles de Gaulle.